Up North Services
UpNorth Services Incorporated was founded in Brooklyn during the spring of 2002. Our mission is to provide continual support through a variety of services to families and friends of incarcerated individuals. With humble beginnings, our company has strived to maintain a devoted closeness with our customers and remain sensitive to the difficult situations they maybe enduring. Our business is to facilitate the packaging and shipment of consumer products that specifically adhere to New York State Correctional directives. We have developed a sophisticated system that makes it easy for friends and family to send inmates support packages easily via the internet and traditional mail/fax correspondence. In addition to assisting the public we help streamline facility package room processing by reducing the stress caused by inadmissible goods and contraband.
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VERY GOOD SITE HELPFUL LIVE INTERNET HELP FROM THE WORKERS AND NON EXPENSIVE SHIPPING WILL SHOP THERE AGAIN.
I had ordered from Upnorth three years ago where their service was better. I ordered at the end of 2008 and was very very very disappointed with their services. First and foremost the package took more then three weeks to even get out. Not only did the packing slip say things were in it that were not in it, I NEVER NEVER received a refund ($70)for those items after we had to pay to send them back. I also did not receive a refund for the items that were returned to them by the facility. I have a copy of the packing slip I also have a statement by the correctional officer that received the package stating how the items that were in the package were not the items the packing slip said. I also never was refunded for those itmes that were never sent. I kept calling and kept being put on hold and then hung up. Finally spoke to a person in the "credit card department" that said I would get refunded and never was refunded. BEWARE OF ORDERING ANY TAPES. NEW YORK DEPARTMENT OF CORRECTIONS STATED NO TAPES FROM UPNORTH SERVICES ARE ALLOWED. But yet they are still in thier catalog. They are bootleg and only tapes from legitimate record labels are allowed. I will never use them again and will definitely warn all about them. I visit weekly and have made sure the word is spread. My husband is on a 7 year bid and his best friend there is in for 20 so trust me the word has already spread. I have officially sent a letter and documentation to the Department of Corrections in New York to make a compliaint. I have also written a letter to the attorney general's office in New York about there business practices.
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